Terms of service
Jonesin’ Delightz – Terms & Conditions
1. Order Agreement
By placing an order with Jonesin’ Delightz, you acknowledge that you have read, understood, and agree to all terms outlined below. These terms apply to all products and services, including cakes, cake jars, desserts, and event orders.
2. Retainer & Payment Policy
A 50% non-refundable “Save the Date” retainer is required to secure all custom and event orders. Orders are not confirmed until the retainer is received.
Remaining balances are due as follows:
- Standard Orders: 2 weeks prior to service date
- Wedding/Event Orders: 3 weeks prior to service date (unless otherwise stated)
Orders placed less than 2 weeks in advance require full payment upfront.
Payments may be made in full or in up to 3 installments, provided the balance is paid by the deadline.
No changes, reductions, or order downsizing will be permitted after final payment has been made.
3. Cake Tastings
Cake tastings are a separate service and are not included in any order or contract. All tasting fees are non-refundable. It is recommended that tastings be completed prior to finalizing order details.
4. Cancellations, Refunds & Rescheduling
All retainers are non-refundable for any reason.
Cancellations made:
- More than 3 weeks prior to the event: Payments may be refunded minus the retainer and any incurred costs
- Less than 3 weeks prior to the event: No refunds will be issued
No refunds will be issued after delivery or pickup.
Credits may be issued on a case-by-case basis and must be used within 30 days. Credits are non-transferable.
Rescheduling requests must be submitted as soon as possible and are subject to availability. Full payment must be completed before a new date is secured.
5. Cake Jars vs Custom Cakes
Cake jars are a deconstructed dessert product and are not equivalent to a traditional layered cake.
Cake jars may include layered cake pieces, fillings, and toppings within a jar format. Customers should not expect cake jars to reflect the structure, appearance, or eating experience of a traditional cake.
Refunds or complaints based on misunderstanding this difference will not be honored.
6. Design & Creative Policy
Inspiration photos are used as a reference only. Jonesin’ Delightz does not replicate designs exactly. Each order is a custom artistic interpretation.
Colors may vary due to lighting, food coloring reactions, and environmental factors.
No design or flavor changes are permitted after final payment has been received.
7. Delivery, Pickup & Responsibility
Pickup is available in Rincon, GA. Delivery is available for an additional fee.
- 3-tier cakes require delivery
- 2-tier cakes are recommended for delivery; pickup is at the customer’s own risk
Once the product leaves our possession or setup is completed, Jonesin’ Delightz is no longer responsible for any damages.
8. Cake Care & Environment Conditions
Cakes must be stored in a cool environment (70°F or below). Buttercream cakes may begin softening after approximately 2 hours at room temperature.
Cakes should not remain at room temperature longer than 4 hours before serving.
For outdoor events, cakes left outside for more than 30 minutes in warm conditions are not guaranteed against melting, structural damage, or environmental exposure.
The client is responsible for providing a stable, suitable setup area. Jonesin’ Delightz is not responsible for damage caused by improper setup, environment, or handling.
9. Damage & Repair Policy
Repairs, if available, will incur a $250 service fee and must be paid prior to service. Repairs are subject to availability.
10. Taste, Texture & Product Satisfaction
Flavor and texture are subjective. Refunds will not be issued based on personal taste or texture preferences.
All products undergo quality checks prior to completion.
11. Complaint & Resolution Policy
All concerns must be reported on the same day as pickup or delivery.
The following is required for review:
- Return of uneaten product, or
- Clear photo or video evidence
Failure to provide proper documentation may result in no resolution being offered.
12. Liability Waiver
Products may contain structural supports. Do not smash cakes or desserts into faces.
Jonesin’ Delightz is not responsible for injuries or damages resulting from misuse of products.
13. Acts of God / Emergencies
In the event of natural disasters, severe weather, or emergencies beyond our control, a 50% credit may be issued toward a future order within 30 days.
14. State of Emergency / Postponements
Events may be rescheduled within 6 months based on availability. No new retainer will be required. No refunds will be issued.
15. Illness Policy
If the client becomes ill, notification must be provided immediately. Orders may be rescheduled within 3 months based on availability.
If Jonesin’ Delightz is unable to fulfill an order, we will attempt to secure a replacement baker or issue a partial or full refund depending on the situation.
16. Allergen Disclaimer
Products may contain or come into contact with dairy, eggs, wheat, nuts, soy, and other allergens.
Jonesin’ Delightz does not guarantee allergen-free, gluten-free, or vegan products unless explicitly stated.
17. Fresh Flowers & External Decorations
Fresh flowers and external decorations are the responsibility of the client or florist. Jonesin’ Delightz is not responsible for safety, contamination, or compatibility of these items.
18. Substitution Policy
We reserve the right to substitute ingredients or decorative elements of equal or greater quality due to availability.
19. Photography & Marketing
We reserve the right to photograph all products for marketing and promotional use. Requests for delayed posting must be made in advance.
20. Non-Disparagement Clause
Clients agree to address concerns directly with Jonesin’ Delightz prior to posting public reviews. We are committed to resolving issues professionally.
21. Payment Methods
Accepted payment methods include debit/credit cards, Zelle, and approved digital payments. Checks are not accepted.
22. Final Agreement
By submitting payment, you agree to all terms listed above. These terms apply to all orders regardless of size or order type.